Introduction
At EdMaitreya, a platform operated by XpeedUp Styora Technovation Pvt. Ltd., we prioritize delivering high-quality digital content and services to our users. This Refunds and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations. By using our platform, you agree to the terms set forth in this policy.
Refunds
1. No Refunds Policy:
– As EdMaitreya is a digital- based platform, we do not entertain refunds for any of our digital products, services, or courses once purchased.
– This policy applies to all digital content, including but not limited to online courses, subscriptions, downloadable resources, and digital services.
2. Non-Refundable Items:
– All purchases made on our platform are final and non-refundable.
– No refunds will be provided for subscription fees, course fees, or any other digital content once accessed or downloaded.
Cancellations
1. Subscription Cancellations:
– You can cancel your subscription at any time by logging into your account and navigating to the subscription settings.
– Cancellations will take effect at the end of the current billing cycle. No prorated refunds will be provided for partial months of service.
2. Service Cancellations:
– For one-time services or courses, cancellations must be requested within 24 hours of purchase to be eligible for a future credit.
– To cancel a service, contact our support team at support@edmaitreya.com with your order details.
3. Course Cancellations:
– Course registrations can be cancelled up to 7 days before the course start date for a future credit.
– Cancellations made within 7 days of the course start date are not eligible for a credit.
Exceptional Circumstances
1. Technical Issues:
– If you experience technical difficulties that prevent you from accessing or using our services, please contact our support team immediately.
– We will make every effort to resolve technical issues. If the problem cannot be resolved, you may be eligible for a service credit at our discretion.
2. Force Majeure:
– In the event of circumstances beyond our control (such as natural disasters, pandemics, or government actions), refunds and cancellations will be handled on a case-by-case basis.
Contact Us
If you have any questions or need assistance with refunds or cancellations, please contact our support team at support@edmaitreya.com. We are here to help and ensure your experience with EdMaitreya is positive.
Last Updated: August 4, 2024
By using EdMaitreya, you acknowledge that you have read, understood, and agree to the terms of this Refunds and Cancellation Policy, which includes the involvement of XpeedUp Styora Technovation Pvt. Ltd. in managing and processing refunds and cancellations.